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Customer Questions

How to place an order?

You can choose the product that you like and order it via:

  • Our website www.stardust-gift.com
  • Our Etsy Shop
  • On Whatsup or Viber +359897971559
  • E-mail us: contact@stardust-gift.com

Why choose us?

  • Genuine stones
  • Exclusive wrapping
  • A postcard to sign your gift
  • European Quality
  • Natural and Eco friendly gifts

Delivery time?

Shipping Out Within 24 Hours:

❀ BG: up to 2-3 dats;

❀ EU: up to 5 – 7 business days;

❀ US: up to 7 – 14 business days; 

❀ Everywhere else: up to 7 – 21 business days.

Seller F.A.Q.

Exchanges and Returns

Without limiting your statutory rights, you may cancel a Contract at any time before your Order is delivered and up to 30 days afterward, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) receives the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within 30 days and request a refund or an exchange.


  1.  We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.
  2.  If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.
  3.  Ownership of the Product(s) will pass to you on delivery.

Technical Problems


  1.  All payments must be made at the time of Confirmation. Payment for all Orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, American Express, Maestro and Paypal. If we are unable to accept or fulfil your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.
  2.  For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
  3.   To ensure safe and secure shopping, we are Verisign certified. We also use standard internet encryption technology to provide you with the maximum practicable level of security.
  4.   We do not hold any of your payment details anywhere on the Site. They are passed securely to our payments processor for authorisation by your bank or payment provider.

Promotion and Offer Codes

  1.   To redeem a promotion or offer code, insert the Code in the “Voucher / Offer Code” box on the Shopping Bag page of the Site and click “Update”. If valid, the Code will be applied.
  2.   In addition to any Code specific terms and conditions, the following conditions apply to all Codes:
    1.   Only one code can be used per Order
    2.   Codes can only be applied to full price items (Codes cannot be applied to sale items)
    3.  Codes are non-transferrable and no cash alternative is available
    4.   Orders must be made prior to 23:59 GMT on the closing or expiry date of the Code (if one is specified)
    5.   All offers and promotions are dependent on stock availability
    6.   Offer codes and promotions may be amended or removed at any time
    7.  These Terms of Sale apply to purchases made using a Code